Appointments

 

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Book a GP appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to triage your request and where appropriate will choose the most suitable doctor, nurse or health professional to help you.

Ways to book

  1. Request a GP appointment online using Anima This service is available Monday to Friday 8am to 6pm. If we have reached the capacity for the day, the service will notify you. We respond to your request before the end of the next working day or sooner when we are open.
  2. Telephone: 01892 825488.  Use this option if you do not have access to internet or are unable to get any help. If we have reached the capacity for the day, we will notify you.
  3. Visit the surgery and speak with a receptionist when we are open. Only use this if you cant access the above options. If we have reached the capacity for the day, we will notify you.

Anima FAQ

Book a Nurse appointment

Book a Nurse appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most appropriate nurse, phlebotomist or health professional to help you.

Way to book

  1. Telephone: 01892 825488. If we have reached the capacity for the day, we will notify you.
  2. Visit the surgery and speak with a receptionist when we are open.

General Queries

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most appropriate clinical or non-clinical staff to help you.

Ways to query:

  1. Send an administrative request online using Anima. This service is available Monday to Friday 8am to 6pm. If we have reached the capacity for the day, the service will notify you. We respond to your admin request within 5 working days (a few requests may take upto 28 days).
  2. Telephone: 01892 825488.
  3. Visit the surgery and speak with a receptionist when we are open.

Anima FAQ

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by contacting us before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are housebound. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. 

Anima FAQ

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Group Consultation

Group Consultations are one-to-one appointments within a group setting, delivered by a clinician & supported by a facilitator, either virtually or face-to-face

Learn more abour Group Consultations

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Use your NHS account (through the NHS website or NHS App)
  2. If you have received a text reminder for your appointment then you can simply reply to that message with the word CANCEL.
  3. Visit the surgery and let the receptionist know in person.
  4. Cancel an appointment online

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Out of Hours

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy