We are aware that there is an issue with telephone lines and we are working with the telephone company to resolve this ASAP. We apologise for the inconvenience. - Waterfield House Surgery 29.01.2020, 8.15am

Update at 11.45am: BT have confirmed they are now going to reduce the restriction of traffic into the network so we would expect to see more calls coming in and less engaged tone. We again apologies for the inconvenience this has caused, and we can assure you we are doing all we can. Our telephone supplier has this raised at the highest level in BT.

Update at 9.05am: There is a serious BT outage affecting areas in South East. BT have had to restrict the network this morning to stop the servers from overloading, this will mean reduced traffic and an increase engaged tone. This is affecting 95% of the calls both inbound and outbound.

Advice to travellers returning from Wuhan, China

If you have travelled to Wuhan City in China in the last 2 weeks and feel unwell, call NHS 111 for advice.

Do not go straight to a doctor's surgery or hospital.

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