You Said, We Did

We've resolved the issue, and you should now receive reminder texts as expected going forward.

We’re sorry if any of our messages came across that way. We’ve reviewed and updated those text templates to ensure they’re clearer and more respectful in tone.

No account needed! You can now submit requests by simply entering your details—no sign-up required.

Just call us anytime! Our phone lines are open 24/7 to check appointments and cancellations.

MSK clinic now runs every Wednesday at Waterfield.

We added clear signage on Henwood Green Road to guide vehicles to the correct entrance.

We now send SMS reminders and mention overdue reviews during calls or appointments.

Done! You can now find PPG-Surgery newsletter in print, on our Facebook page, and on our website.

You can now submit online consultations. If you don’t have internet access, our staff can help you complete the form.

We launched a new, user-friendly website and regularly update our Facebook page and newsletter with key info.

We partnered with the Kent Digital team to support patients with the NHS App and Anima.

We introduced a triage system to ensure you’re seen by the right healthcare professional as quickly as possible.