For more information on Coronavirus (COVID -19) please visit https://www.nhs.uk/conditions/coronavirus-covid-19/. If you suspect you have coronavirus or have come in contact with someone who has then please visit https://111.nhs.uk/service/covid-19.
Handling of Prescription requests
During this crisis, we are requesting patients to submit their prescription requests via:
- online via Patient Access, myGP, DoctorLink or NHS app
- Telephone 0300 131 1100 (please note that this is a new number)
- Email firstname.lastname@example.org (Remember to state your name, address, date of birth and the items you require)
For the safety of our staff, we are now taking 5 days to process a paper prescription request if you cant send it by above means.
Patients who are running out of their prescription medication and are stranded abroad should be advised to contact their travel insurance company. More advice is available from the Foreign and Commonwealth Office, accessible (here).
If you are abroad, you must seek your own care and pay for it (this should be covered by your insurance). NHS England has reciprocal arrangements with some countries but only for emergency care.
Changes to GP surgeries during Covid-19 outbreak
Please note for your safety and for those of other patients and staff, all GP appointments will be via telephone. Please note the entry to the surgery is restricted only to those patients with face to face appointments. Please wear face covering at all times when you are in the surgery premises.
NHS Diabetes Advice helpline
The NHS has launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The helpline is available for immediate advice to help patients understand how to effectively manage their diabetes.
Patients can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.
Kent and Medway Council and Community support
The Kent and Medway CCG website has a page of public information about coronavirus that is kept up to date https://www.kentandmedwayccg.nhs.uk/your-health/coronavirus
Extremely Vulnerable Patients
You may be aware that NHS will be sending a letter to extremely vulnerable patients to shield themselves for 12 weeks. You can check the guidance here.
- The letters for the extremely vulnerable patients are sent by NHS directly. These letters are expected to be with you by next week ie w/c 30th March.
- If you have not received this letter then you are not classified as extremely vulnerable.
Please - we ask not to call us for any of the above (as we are experiencing a high volume of calls), but to look out for information in this space. Some of your questions could be answered by this 'Patient FAQs' published by NHS England. However, if you think you are extremely vulnerable and have not received the letter then please register here https://www.gov.uk/coronavirus-extremely-vulnerable
People who have been advised to shield can ask NHS Volunteers for short-term help by calling 0808 196 3646 between 8am and 8pm.
Latest Update 22.06.2020: The Department of Health and Social Care has announced changes for patients who are currently shielding. Further information is available on the Department’s website and we will share more details in a future update.
Change in rules regarding face coverings
GPs are NOTable to provide individual risk assessments or letters for patients who feel they should be exempt from wearing a mask. The responsibility for issuing exemption whilst travelling lies with the transport provider. For example, Transport for London have produced a self-exemption certificate that patients can access online. Government advice on use of face coverings is found here: https://www.gov.uk/guidance/cornavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings
From July 24th people entering shops must wear a face covering. Shopping is not an essential activity and patients who believe they are unable to wear a mask should consider their need to shop. Patients that are vulnerable and unable to wear a mask may wish to consider using the volunteer service for support with their shopping.
Failure to wear a mask in a shop is a criminal offence and enforcement is the responsibility of the Police. GPs are unable to issue certificates that permit patients to not comply with the law. You can download your exemption card directly from here.
Children under 11, people with disabilities or with breathing difficulties are exempt. There is no definition of what a breathing difficulty is so it will rely on the discretion of the police officer enforcing the law and cannot be predetermined by a GP.
SICK/FIT NOTE for self-isolation
You can now generate your sick note for self-isolation for COVID-19 related reasons by following the instructions from here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice. Please do not call/come to the surgery.
Covid-19 resources for parents, carers and children and young people
Please find below some resources that may be helpful for parents, carers of children and young people with SEND or children and young people themselves.
- Kooth - https://www.kooth.com/ online mental wellbeing community -Free, safe and anonymous support for 11-26 year olds.
- CBT is widely used in the treatment of anxiety and depression. This free course comes in bite-sized sections and is primarily aimed at young people aged between 12-18, however the content is equally beneficial to parents, families, teachers and supporters of young people
- National Autistic Society – guidance and helpline for parents’, young people and staff: https://www.autism.org.uk/services/nas-schools/vanguard/news/2020/march/coronavirus-(covid-19)-advice.aspx
- Mencap - Easy Read guide to Coronavirus: https://www.mencap.org.uk/sites/default/files/2020-03/Information%20about%20Coronavirus%20ER%20SS2.pdf
- Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing: https://www.place2be.org.uk/about-us/news-and-blogs/2020/march/coronavirus-information-for-children/
- Young Minds - Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing: https://youngminds.org.uk/blog/talking-to-your-child-about-coronavirus/
- Carers UK - Guidance for carers: https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19
- Covibook – an interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic: https://www.mindheart.co/descargables
- Amaze - information pack for parents: https://amazesussex.org.uk/faqs-about-the-coronavirus-for-parent-carers-of-children-with-send-brighton-hove/
If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at www.kent.gov.uk/KentTogether or by calling on 03000 41 92 92. It is a 24 hour service.
Kent County Council also has a page on its website answering frequently-asked questions and the very latest Coronavirus information on its service updates page. Visit www.kent.gov.uk to find out more.
- The Kent Mental Health Team have set up a 24 hour helpline to offer support during the Covid 19 outbreak. Call 0800 107 0160 if you’re feeling stressed. You can also text "Kent" to 85258 for 24 hour mental health crisis support via text from trained volunteers.
- National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/ . You can find information on https://www.gov.uk/guidance/domestic-abuse-how-to-get-help
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. https://www.mind.org.uk/
- YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk/
- ICON: Babies cry: You can cope. http://iconcope.org/
- SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domestic-abuse-and-covid-19
- IRISi interventions: http://irisi.org/iris/find-your-local-iris-site/
- Caring Conversations: In this coronavirus crisis we can offer an ear to listen, a comforting voice on the phone, someone to share with on a confidential basis. Both of us have training in the areas of pastoral care in a Christian environment but welcome people of all faiths or no faith. Martin and Christine Swindlehurst. https://www.accessiblelight.co.uk/
Help the fight against Covid-19
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join the PRINCIPLE trial if your doctor or nurse said you are likely to have a Covid-19 infection or if you are aged 65 and above, or aged 50 to 64 with certain conditions. To find out more, please visit www.principletrial.org or click here.
Covid-19 Privacy Notice
The supplementary privacy note on COVID-19 can be found here.
Updated: Apr 28, 2020
Published: Mar 30, 2020