For more information on Coronavirus (COVID -19) please visit If you suspect you have coronavirus or have come in contact with someone who has then please visit

Covid19 - vaccine

Please click here for more details on Covid-19 vaccine

Covid Recovery

The Your Covid Recovery website is available for patients who are recovering from Covid-19. It includes information from experts that patients can use to look after their own health and wellbeing, as well as information on returning to work, and a helpful section for family, friends and carers of people who are recovering from Covid-19 infection.

Handling of Prescription requests during pandemic

During this crisis, we are requesting patients to submit their prescription requests via:

  • online via Patient Access, myGP, DoctorLink or NHS app
  • Telephone  0300 131 1100 (please note that this is a new number)
  • Website Fill the  prescription request form by clicking here 

For the safety of our staff, we are now taking 5 days to process a paper prescription request if you cant send it by above means. 

Patients who are running out of their prescription medication and are stranded abroad should be advised to contact their travel insurance company. More advice is available from the Foreign and Commonwealth Office, accessible (here).

If you are abroad, you must seek your own care and pay for it (this should be covered by your insurance). NHS England has reciprocal arrangements with some countries but only for emergency care.

Changes to GP surgeries during Covid-19 outbreak

Please note for your safety and for those of other patients and staff, all GP appointments will be via telephone. Please note the entry to the surgery is restricted only to those patients with face to face appointments. Please wear face covering at all times when you are in the surgery premises.

NHS Diabetes Advice helpline

The NHS has launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The helpline is available for immediate advice to help patients understand how to effectively manage their diabetes.

Patients can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Kent and Medway Council and Community support

The Kent and Medway CCG website has a page of public information about coronavirus that is kept up to date 

Extremely Vulnerable Patients

You may be aware that NHS will be sending a letter to extremely vulnerable patients to shield themselves for 12 weeks. You can check the guidance here.

  • The letters for the extremely vulnerable patients are sent by NHS directly. These letters are expected to be with you by next week ie w/c 30th March. 
  • If you have not received this letter then you are not classified as extremely vulnerable.

Please - we ask not to call us for any of the above (as we are experiencing a high volume of calls), but to look out for information in this space.  Some of your questions could be answered by this 'Patient FAQs' published by NHS England. However, if you think you are extremely vulnerable and have not received the letter then please register here

People who have been advised to shield can ask NHS Volunteers for short-term help by calling 0808 196 3646 between 8am and 8pm.

Latest Update 22.06.2020: The Department of Health and Social Care has announced changes for patients who are currently shielding. Further information is available on the Department’s website and we will share more details in a future update.

Change in rules regarding face coverings

GPs are NOTable to provide individual risk assessments or letters for patients who feel they should be exempt from wearing a mask.  The responsibility for issuing exemption whilst travelling lies with the transport provider. For example, Transport for London have produced a self-exemption certificate that patients can access online.  Government advice on use of face coverings is found here:

From July 24th people entering shops must wear a face covering. Shopping is not an essential activity and patients who believe they are unable to wear a mask should consider their need to shop. Patients that are vulnerable and unable to wear a mask may wish to consider using the volunteer service for support with their shopping.

Failure to wear a mask in a shop is a criminal offence and enforcement is the responsibility of the Police. GPs are unable to issue certificates that permit patients to not comply with the law. You can download your exemption card directly from here.

Children under 11, people with disabilities or with breathing difficulties are exempt. There is no definition of what a breathing difficulty is so it will rely on the discretion of the police officer enforcing the law and cannot be predetermined by a GP. 

SICK/FIT NOTE for self-isolation  

You can now generate your sick note for self-isolation for COVID-19 related reasons by following the instructions from here: Please do not call/come to the surgery.

Covid-19 resources for parents, carers and children and young people

Please find below some resources that may be helpful for parents, carers of children and young people with SEND or children and young people themselves.

Other Resources

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at  or by calling on 03000 41 92 92. It is a 24 hour service.

Kent County Council also has a page on its website answering frequently-asked questions and the very latest Coronavirus information on its service updates page. Visit to find out more.

  • The Kent Mental Health Team have set up a 24 hour helpline to offer support during the Covid 19 outbreak.  Call 0800 107 0160  if you’re feeling stressed. You can also text "Kent" to 85258 for 24 hour mental health crisis support via text from trained volunteers.
  • National Domestic Violence Helpline: 0808 2000 247 . You can find information on 
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.
  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.
  • ICON: Babies cry: You can cope.
  • SafeLives: Specific resources for domestic abuse and COVID.
  • IRISi interventions:
  • Caring Conversations: In this coronavirus crisis we can offer an ear to listen, a comforting voice on the phone, someone to share with on a confidential basis. Both of us have training in the areas of pastoral care in a Christian environment but welcome people of all faiths or no faith. Martin and Christine Swindlehurst.
  • Barnardo's: Barnardo’s has launched a vital new support service which will help make a positive difference to the lives of many Black, Asian and minority ethnic (BAME) children, young people and their families impacted by Covid-19. This is a UK-wide helpline - - which will focus on issues specifically affecting children, young people and families from BAME communities. The new service is a free telephone helpline and web chat facility for children, young people and families from these communities

Help the fight against Covid-19

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join the PRINCIPLE trial if your doctor or nurse said you are likely to have a Covid-19 infection or if you are aged 65 and above, or aged 50 to 64 with certain conditions. To find out more, please visit or click here.

Covid-19 Privacy Notice 

The supplementary privacy note on COVID-19 can be found here.

Updated: Jan 13th , 2021

Published: Mar 30, 2020