For more information on Coronavirus (COVID -19) please visit https://www.nhs.uk/conditions/coronavirus-covid-19/. If you suspect you have coronavirus or have come in contact with someone who has then please visit https://111.nhs.uk/service/covid-19.

Handling of Prescription requests

During this crisis, we are requesting patients to submit their prescription requests via:

  • online via Patient Access, myGP, DoctorLink or NHS app
  • Telephone  0300 131 1100 (please note that this is a new number)
  • Email pxn.whs@nhs.net (Remember to state your name, address, date of birth and the items you require)

For the safety of our staff, we are now taking 5 days to process a paper prescription request if you cant send it by above means. 

Patients who are running out of their prescription medication and are stranded abroad should be advised to contact their travel insurance company. More advice is available from the Foreign and Commonwealth Office, accessible (here).

If you are abroad, you must seek your own care and pay for it (this should be covered by your insurance). NHS England has reciprocal arrangements with some countries but only for emergency care.

Changes to GP surgeries during Covid-19 outbreak

Please read the changes announced by the Kent and Medway CCG over here.

NHS Diabetes Advice helpline

The NHS has launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. The helpline is available for immediate advice to help patients understand how to effectively manage their diabetes.

Patients can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Kent and Medway Council and Community support

The Kent and Medway CCG website has a page of public information about coronavirus that is kept up to date https://www.kentandmedwayccg.nhs.uk/your-health/coronavirus 

Extremely Vulnerable Patients

You may be aware that NHS will be sending a letter to extremely vulnerable patients to shield themselves for 12 weeks. You can check the guidance here.

  • The letters for the extremely vulnerable patients are sent by NHS directly. These letters are expected to be with you by next week ie w/c 30th March. 
  • If you have not received this letter then you are not classified as extremely vulnerable.

Please - we ask not to call us for any of the above (as we are experiencing a high volume of calls), but to look out for information in this space.  Some of your questions could be answered by this 'Patient FAQs' published by NHS England. However, if you think you are extremely vulnerable and have not received the letter then please register here https://www.gov.uk/coronavirus-extremely-vulnerable

People who have been advised to shield can ask NHS Volunteers for short-term help by calling 0808 196 3646 between 8am and 8pm.

Latest Update 22.06.2020: The Department of Health and Social Care has announced changes for patients who are currently shielding. Further information is available on the Department’s website and we will share more details in a future update.

SICK/FIT NOTE for self-isolation  

You can now generate your sick note for self-isolation for COVID-19 related reasons by following the instructions from here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice. Please do not call/come to the surgery.

Covid-19 resources for parents, carers and children and young people

Please find below some resources that may be helpful for parents, carers of children and young people with SEND or children and young people themselves.

Other Resources

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at www.kent.gov.uk/KentTogether  or by calling on 03000 41 92 92. It is a 24 hour service.

Kent County Council also has a page on its website answering frequently-asked questions and the very latest Coronavirus information on its service updates page. Visit www.kent.gov.uk to find out more.

  • The Kent Mental Health Team have set up a 24 hour helpline to offer support during the Covid 19 outbreak.  Call 0800 107 0160  if you’re feeling stressed. You can also text "Kent" to 85258 for 24 hour mental health crisis support via text from trained volunteers.
  • National Domestic Violence Helpline: 0808 2000 247  https://www.nationaldahelpline.org.uk/ . You can find information on https://www.gov.uk/guidance/domestic-abuse-how-to-get-help 
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
  • Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
  • MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. https://www.mind.org.uk/
  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk/
  • ICON: Babies cry: You can cope. http://iconcope.org/
  • SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domestic-abuse-and-covid-19
  • IRISi interventions: http://irisi.org/iris/find-your-local-iris-site/
  • Caring Conversations: In this coronavirus crisis we can offer an ear to listen, a comforting voice on the phone, someone to share with on a confidential basis. Both of us have training in the areas of pastoral care in a Christian environment but welcome people of all faiths or no faith. Martin and Christine Swindlehurst.  https://www.accessiblelight.co.uk/

Help the fight against Covid-19

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join the PRINCIPLE trial if your doctor or nurse said you are likely to have a Covid-19 infection or if you are aged 65 and above, or aged 50 to 64 with certain conditions. To find out more, please visit www.principletrial.org or click here.

Covid-19 Privacy Notice 

The supplementary privacy note on COVID-19 can be found here.

Updated: Apr 28, 2020

Published: Mar 30, 2020