Following the implementation of eConsult in November 22, there has been positive feedback both from the Patient Participation Group (PPG) and patients. The Surgery has decided to adopt a total triage system for all appointment bookings from 1st June 23.

This will eliminate the 8am telephone rush and will be used for all appointment requests except Nursing, it can also be used for sick notes, private medical reports and more.

This will allow patients to submit their queries and appointment requests and aid us in triaging them, so we can see the most urgent cases quicker.

• Rather than first come first served, it becomes most unwell, first served.
• Once your submission is received we will contact you to arrange a date and time for an appointment if required.
• You will never be told to 'call again tomorrow at 8am'

No system is perfect, and no one likes change. It may take some time for both us and patients to get used to. However we think we can see the right patients quicker, direct patients to the correct service, and reduce the stress of fighting for appointments.

eConsult Triage form can be completed from Waterfield House Website or your NHS app.

Those who cannot access the online triage forms themselves or through a friend/relative please contact reception.

Published: May 12, 2023