Friends and Family Test Results

 

See our latest results

67% Very Good
20% Good
6% Neither Good nor Poor
4% Poor
4% Very Poor
0% Don't Know

Patient feedback

Question:

I saw Dr O'Niell who knows my medical history and as usual she gave me good advice re my problem and medication which is currently working.
Posted on: 16/09/2024

Signing in was east and the nurse I saw was very friendly and treated me well
Posted on: 16/09/2024

Appointment same day as my form was put in. Dr Stainfield was welcoming, listened to me and took time to explain what she thought was wrong and clearly explained what she felt my treatment should be.
Posted on: 16/09/2024

I contacted the surgery on Friday morning via anima as I had some medical concerns. I was called by the receptionist within the hour and had a face to face appointment with my GP the next morning, a Saturday. I was so happy to be able to see my GP so promptly and the fact that there was a surgery on the Saturday was very impressive. Perhaps more appointments could be offered on a Saturday . My GP listened to my concerns and was able to help in a positive fashion prescribing the medication I required. Thank you.
Posted on: 16/09/2024

Ross continues to be very helpful and understanding. Plus I missed the first call and he tried again a bit later, which was fantastic as due to my deteriorating memory, was very helpful.
Posted on: 16/09/2024

The nurse (Denise) was amazing! She was extremely friendly and informative, and she made me feel really comfortable the whole time.
Posted on: 16/09/2024

Received a call from Doc Trehan who was very friendly and efficient with providing advice as well as answering my questions. Thank you Doc T.
Posted on: 16/09/2024

I was called in promptly at the scheduled time l, thank you to the very efficient team at our practice!
Posted on: 16/09/2024

I was contacted by email advising me that I was eligible for a Shingles Vaccination. It was easy to book on-line and the date and time were convenient.
Posted on: 12/09/2024

Friendly nurse, quick and efficient, and very little waiting time.
Posted on: 10/09/2024

Seen on time. Premises clean and waiting room spacious with chairs placed round sides of room to minimise infection. Efficient and pleasant nurse. Blood sample painless. Receptionists helpful and welcoming.
Posted on: 09/09/2024

The doctor fully understood my concern and provided a recommendation
Posted on: 09/09/2024

Top quality service with special concern for my wife as a dementia sufferer and me as a carer.
Posted on: 09/09/2024

The nurse was, as always, attentive and effecient.
Posted on: 28/08/2024

Good instructions beforehand, easy to book an appointment, no delays on the day itself. All carried out without fuss.
Posted on: 28/08/2024

I was seen punctually. The nurses were prepared and, as always, very caring and efficient.
Posted on: 28/08/2024

Booking my first appointment through the Anima system was a seamless experience; I was well-informed throughout the entire process. The punctuality of my appointment was commendable, and it was evident that Ross had thoroughly reviewed my case and consulted with a physician before our discussion, leading to a satisfactory resolution. The integration of Anima service with the NHS app is eagerly anticipated, as it promises to streamline the process further, and I understand it's currently in development. Future enhancements, such as the option to upload blood pressure and blood sugar readings, along with images, could significantly expedite the diagnostic process, potentially in conjunction with an AI system. Having consulted with Ross twice, I have consistently found him to be knowledgeable and adept at addressing my health concerns.
Posted on: 28/08/2024

I was seen on time and was out within 10 minutes
Posted on: 27/08/2024

On time, if not slightly early ! Doctor was very compertant and pleasent in manner.
Posted on: 27/08/2024

Nurse was friendly and efficient.
Posted on: 26/08/2024

On time and friendly face
Posted on: 19/08/2024

Follow up to X-ray which was arranged promptly. Temporary GP was excellent. Wish her well when she returns to Tge hospital . She involved Dr Justice who was clear about possibilities and in suggesting follow up.
Posted on: 12/08/2024

Dr minkah is a very thoughtful, thorough, and kind doctor with amazing patient care.
Posted on: 12/08/2024

Dr Justice very thorough, listened and agreed the way forward with my ongoing issue
Posted on: 12/08/2024

Appointment on time. Nurse was very professional and thorough in my diabetes healthcheck. She was also friendly and engaging.
Posted on: 05/08/2024

Able to get appointment via web request same day and doctor took time to discuss my problem.
Posted on: 04/08/2024

My problems were answered and I came away feeling very happy. Thank you
Posted on: 01/08/2024

Appointment with Doctor Justice sorted v quickly at short notice. Reception staff friendly, consultation with doctor was thorough.
Posted on: 30/07/2024