Friends and Family Test Results

I knew my concerns were not urgent but was able to book an appointment within a week. On my visit the doctor was pleasant, friendly, understanding and with a smile ( I am sure would adapt to the situation). I was examined, put my mind as easy and was referred to ensure I got the best outcome.
Posted on: 28/03/2025

I got some good advice, reassurance and an appointment will be made to look into one particular health condition.
Posted on: 27/03/2025

GP explained everything thoroughly. Very pleased to be a new patient at Waterfield House surgery.
Posted on: 25/03/2025

Welcome reminders of both the need for appointments and the appointments themselves, and follow up when necessary.
Posted on: 25/03/2025

The nurses I saw were very caring and concerned. Each one of them re dressed the wound on my head and gave me advice.
Posted on: 24/03/2025

Dr Trehan is always very thorough and well prepared ..she sets a very high standard
Posted on: 24/03/2025

I had very good help with my condition.
Posted on: 24/03/2025

Excellent service
Posted on: 24/03/2025

On time, professional and friendly staff. Could not ask for more.
Posted on: 24/03/2025

I saw a doctor who took my concerns seriously. And listened.
Posted on: 24/03/2025

Arrived early and seen early. Very efficient
Posted on: 24/03/2025

I am very impressed with the kind, speedy help at your surgery.
Posted on: 11/03/2025

The staff is always nice and helpful. There was only one time I couldn't get the attention I needed and had to go to the A&E out of the many appointments I got. Doctors are knowledgeable and helpful. I really like this GP is one of the best.
Posted on: 10/03/2025

Very professional personal Health Checkup service with great advice and tips for my health.
Posted on: 10/03/2025

I was treated with great respect and looked after very well
Posted on: 10/03/2025

Friendly receptionist, very quick and efficient service
Posted on: 10/03/2025

After completing the online anima form, I was offered an appointment with one of the doctors the same day. She was very nice and recommended some tests for me which I was able to book with reception before leaving. I have since had my tests and and feel very reassured.
Posted on: 10/03/2025

I was given an appointment within a really reasonable timeframe (not an urgent issue!) and spoke to a lovely, knowledgable doctor who went out of her way to reassure me and recognise things that were going well! I never have a bad thing to say about Waterfield House, a great surgery!!
Posted on: 10/03/2025

I was given an appointment the same day following Anima application. Ross listened was empathetic and prescribed steroid lotion which gave good results within 48hours. Incredibly efficient. I feel so blessed to have Waterfield House as my Dr Surgery. Other family members and friends do not receive such excellent service! Thank you!
Posted on: 28/02/2025

I attended for a pre-booked procedure. I was seen with a few minutes of my appointment time, treated quickly, efficiently and in a very friendly manner. In and out in a matter of minutes, great service, thank you.
Posted on: 27/02/2025

although I'm not a fan of "Amina" I do usually not have to wait long for an appointment if needed, every one in reception are always polite and helpful, and which ever doctor I see always listens to my problems. and I do like the TV which shows interesting information. All in All I am pleased with everything.
Posted on: 25/02/2025

I received an appointment within hours of making a request, followed quickly by a scan at hospital within a few days. I'm more than happy with the care I've received. Thank you.
Posted on: 25/02/2025

My approach to the surgery for advice was answered promptly with a face to face consultation in my home. This was very much appreciated as I am housebound. The doctor was reassuring and acted sympathetically to my concerns. I felt I had been taken seriously and my worries about my condition had been addressed.
Posted on: 25/02/2025

Got a phonecall within 5 mins of filling out online request and an appointment for the same day.
Posted on: 25/02/2025

Quick appointment as it was urgent. Good diagnosis and quick prescription.Knowledgable and competant doctor. Practic has improved vastly since after lockdown when it was terrible.
Posted on: 25/02/2025

I was able to get my appointment with a pleasant lady from reception inviting me to attend that morning. i was seen by a very lovely Dr who listened to my problem explained in detail as she went through things with me. 10 from me
Posted on: 28/01/2025

Punctual, questions answered fully with clear explanations, helpful advice given
Posted on: 28/01/2025

Dr Stainfield was extremely kind and super efficient.
Posted on: 28/01/2025

I was called very quickly after my Anima submission and given an appointment on the same day.
Posted on: 28/01/2025

Dr Trehan discussed my reason for the appointment, and answered my questions
Posted on: 27/01/2025

I am very happy with the medical care and accurate diagnosis of my medical conditions. Especially Dr. Justice, who is my GP.
Posted on: 27/01/2025

Seen at relatively short notice and everything explained clearly
Posted on: 19/01/2025

Using the Anima website to describe my symptoms, obtaining a prescription to treat the same and arranging a follow-up appointment with the GP were all easy to do. Additionally, I obtained a referral letter (within 24 hours of my visit with the GP) to see a consultant.
Posted on: 14/01/2025

All the staff we have dealt with have been very knowledgeable and friendly, especially the ladies on reception who have been incredibly helpful when I've had issues in the past with registering and booking appointments. I work in the NHS and appreciate how important it is to have good staff. I also have two young children so having a reliable and helpful GP surgery is so reassuring.
Posted on: 13/01/2025

Having submitted an online application, I was given an appointment the same morning with a GP who carried out an examination of my condition,suggested a diagnosis and treatment and prescribed medicines to be collected from a pharmacy. The consultation was prompt,thorough and carried out in a very friendly and professional manner. One couldn’t ask for more !
Posted on: 07/01/2025

My Dr is very calm, confident and professional. She briefs herself well beforehand. The whole practice is very proactive in calling patients in for follow up. I remain very impressed.
Posted on: 07/01/2025

All staff so helpful and friendly. Just what you need when you are feeling really unwell. Thank you
Posted on: 06/01/2025

Response to Anima firm was immediate, within 3 minutes. Appointment within 2 hours, and consultation with Dr Justice was thorough and to the point
Posted on: 06/01/2025

Filled in the Anima form (which I am not a fan of) but the receptionist was very helpful when trying to attach photos. Received an appointment on the same day as submitting the form was was brilliant. Thank you and very much appreciated.
Posted on: 04/01/2025

I was seen on time by a very efficient, kind nurse.
Posted on: 31/12/2024

On time and quick consultation
Posted on: 31/12/2024

Reception very helpful in responding to my non usual request and face to face inerview with doctor was very satisfactory
Posted on: 30/12/2024

My baby got ill right before Christmas and the service was excellent as usual. I logged the symptoms in the morning with the Anima web site and got an appointment the very same day. The doctor is lovely, she remembered my baby since the last time we saw her (6 months ago). I'm very happy with the nurses too!
Posted on: 30/12/2024

I was dealt with in a friendly way and problem was identified immediately and prescription sent to pharmacy. Treatment was effective
Posted on: 30/12/2024

Dr Minkah is such a good GP . Full of empathy and professionalism and reassurance in being able to manage my recent situation. In short a brilliant Doctor!!
Posted on: 30/12/2024

The nurse was very friendly and helpful with same questions i asked
Posted on: 30/12/2024

I was treated with respect and listened to. There was eye contact from the practitioner and I was given as much time as was required with my problem.
Posted on: 23/12/2024

The doctor listened to my problems, explained the treatment required. The receptionists at the surgery are doing their upmost to help everyone in timely manner.
Posted on: 23/12/2024

All the staff were friendly but professional in their approach. The paramedic practitioner were helpful in explaining the results and the next steps, helping to put me at my ease and willing to answer my questions. I was seen within a few minutes of the scheduled time, and I did not feel rushed to get out of the consultation. Communication was effective. One comment that I would make it that the letter from the hospital suggested an urgent review of the results with a GP, but I did not get to see a clinical professional for 8 days.
Posted on: 23/12/2024

The doctors and nurses are always extremely efficient with me and my problems are either resolved there or are always referred to someone who can help. They are also very thorough when explaining things.
Posted on: 23/12/2024

Ross smith was lovely, attentive and helpful as akwdys
Posted on: 23/12/2024

Front office staff are helpful and doctors are showing a deeper interest in one's health by carrying out tests.
Posted on: 20/12/2024

I was very happy with the Doctor i saw he was very welcoming and friendly which put me at ease which is how you want to feel when visiting your Doctors.
Posted on: 18/12/2024

Doctor Justice asked questions, listened to my answers and then took time to explain treatment and referral that was needed. As always, the reception staff were polite, friendly and helpful.
Posted on: 17/12/2024

Quick call back after initial contact, invited in for a face-to-face consultation, clinician was empathetic and kind. I felt heard and understood. Follow up arranged during the appointment.
Posted on: 16/12/2024

Great GP Dr Justice, very polite, knowledgeable and helpful! We are lucky to have him.
Posted on: 16/12/2024

Felt reassured by the asthma nurse, Diana Taylor, when I had a review. I was very wheezy, and she went through everything with me as to how to get my asthma under control. She was very kind and caring, but also very professional.
Posted on: 16/12/2024

From the receptionist to doctors they always do amazing work.
Posted on: 09/12/2024

Every issue was delt with and refered where required.
Posted on: 02/12/2024

Supportive and helpful
Posted on: 02/12/2024

The nurse was really friendly, helpful and efficient.
Posted on: 02/12/2024

The Dr was very forthcoming with information . I felt I was being listened to . And my concerns were answered. Thank you
Posted on: 02/12/2024

Very efficient and friendly reception staff. I didn’t have to wait very long and was seen promptly by the paramedic who sent a script to my pharmacy.
Posted on: 02/12/2024

It was very easy to check in and I was seen promptly.
Posted on: 26/11/2024

Mr Smith and Dr Trehan responded to my needs with high professionalism and speed.
Posted on: 25/11/2024

Waterfield house surgery staff and GP’s are very friendly, welcoming and professional. The service provided by my GP surgery is efficient and I appreciate the help and support they have provided.
Posted on: 25/11/2024

My appointment was on time and my consultation with doctor was very thorough.
Posted on: 25/11/2024

I was new to the system and when i rang the surgery, they explained it very well. The easiness of use takes all the stress out of trying to phone multiple times and constantly getting engaged or in the queue to be answered. I had my blood test and then was followed up by an phone call and help very quickly and just feels so much more efficient all round . Thank you
Posted on: 25/11/2024

The diabetic review was clearly explained and professionally conducted.
Posted on: 25/11/2024

As always dr Stainfield is a very caring and thoughtful person
Posted on: 25/11/2024

The new doctor I saw she was absolutely brilliant made me feel I was a person needing help. Would recommend this lovely lady her and Victoria minkah are the best
Posted on: 18/11/2024

Surprisingly quick response to my request to see a doctor, very courteous staff.
Posted on: 18/11/2024

Very understanding and prompt help including some fast tracking of tests Many thanks Dr Trehan
Posted on: 18/11/2024

Appointment made on the same day. Appointment was on time and Dr was aware of my previous history relating to my condition.
Posted on: 18/11/2024

A very good effort was made to contact me and I was called to the surgery that day. This was especially good as wre have phone prob;les at home but they managed to contact me and did not "just give up"
Posted on: 18/11/2024

Filled in the online form at 8am and received a very polite call for 10.40 appointment on the day. Only a 5 minute wait at the appointment and the doctor was very good and listened to my problem.
Posted on: 18/11/2024

Dr Jenny Stainfield was very thorough and the medication she prescribed for an on going issue appears to be working.
Posted on: 18/11/2024

Completed online gp request form, received same day appointment and managed to pick up medication from the local pharmacy as well. Thank you
Posted on: 18/11/2024

It was a very nice visit , quick and professional. The Nurse called me in even earlier than the appointment was given.
Posted on: 12/11/2024

Dr Trehan is amazing! She listens and explains reasoning clearly. She takes a holistic view to health which is exactly how I like to consider my health. The Receptionists are really helpful. The surgery is spotless and a calming ambience with the radio whilst you wait. I feel so blessed to be serviced by Waterfield House - thank you to every single one of you.
Posted on: 11/11/2024

I was dealt with very efficiently and sympathetically. Had a problem trying to book a GP appointment online (my fault). I phoned reception explained my situation and the receptionist completed my GP request online at her end and I was given a same-day appointment at 12.00pm, for which I was very grateful. After my GP appointment I checked in at reception to book a future GP appointment and the same person who had assisted me earlier in the morning took time out to explain to me where I had gone wrong on my attempt to navigate an online appointment. She was very friendly and helpful and a credit to the surgery.
Posted on: 08/11/2024

Staff pleasant and courteous More than happy to help Premises clean and tidy Warm enough
Posted on: 28/10/2024

Surprisingly Quick and efficient!
Posted on: 28/10/2024

F2f appointment, did not feel rushed, lots of information and advice provided. Follow up booked there and then. Very satisfied with appointment
Posted on: 28/10/2024

Feels like I'm being looked after.
Posted on: 28/10/2024

Thoroughness at appointment
Posted on: 28/10/2024

Ross Smith was a good listener, and thorough too. He was absolutely correct about me having to rest more since my op. I have taken his advice and the odd pains have stopped. Thank you.
Posted on: 28/10/2024

Doctor was polite and very helpful
Posted on: 28/10/2024

Saw Ross who was efficient and professional but as for getting appointments it is still too complicated.
Posted on: 28/10/2024

Dr Minkah was very calm and understanding and listened to my concerns with compassion.
Posted on: 28/10/2024

Doctor Stainfield was very professional and efficient. Referred me quickly for further tests.
Posted on: 28/10/2024

Seen quickly - thorough examination and referred for blood test. How a dr should work. It’s given me more confidence now to make appointments.
Posted on: 24/10/2024

Well organised and quick
Posted on: 24/10/2024

I applied on line and was seen on same day. I was sent for a scan next day. Very efficient process.
Posted on: 23/10/2024

Quick response and same day face to face appointment, excellent service
Posted on: 22/10/2024

Attended the GP surgery for my annual flu vaccination. Making the appointment was very easy and the available slots convenient. Was attended to on time with hardly any waiting time.
Posted on: 22/10/2024

I was able to get an inperson appointment after requesting one, on the same day. It was the doctor who has been dealing with HRT journey. She listened to all of my concerns and we have come up with a plan.
Posted on: 22/10/2024

I tried to make an appointment using the online form but had difficulty negotiating it. I therefore telephoned the surgery outlined my problem and within an hour the surgery phoned back with a face to face appointment the same day.
Posted on: 22/10/2024

The appointment that I had was very well received. The nurse who I saw, she gave me the time to talk and the information was very helpful.
Posted on: 21/10/2024

I was seen on time and the nurse I saw was friendly and efficient and explained all about the injection I was to have.
Posted on: 21/10/2024

The staff were very friendly, quick and efficient,
Posted on: 12/10/2024

Came for a specific, pre-booked minor treatment, pleasant reception with no waiting time.
Posted on: 08/10/2024

Completed the online Anima appointment request form and received a call from surgery team within two hours. An appointment was booked very easily and the consultation was on time, efficient and thorough.
Posted on: 08/10/2024

I filled in the Anima form and I got to see Dr Minkah that day. She was lovely and very helpful. Couldn't have been a better experience.
Posted on: 07/10/2024

So well organised. It was very slick. I was amazed how quick it was. Well done.
Posted on: 07/10/2024

Flu injections were done inside and not in the carpark and there was no waiting. I thought it was excellent
Posted on: 07/10/2024

Attended flu clinic and very efficient. Was worried as last year so bad buf this year a completely different experience.
Posted on: 07/10/2024

I thought the Dr listened to my mother and prescribed what she wanted, however he gave her options for her to consider.
Posted on: 07/10/2024

Dr Stainsfield was wonderful. She listened to my issues and dealt with them professionally.
Posted on: 07/10/2024

Prompt efficient service
Posted on: 07/10/2024

We love Dr Ross, he's very sweet to our little one and it's obvious he has a passion for his profession. The staff is usually very helpful and kind too!
Posted on: 01/10/2024

All staff were wonderful, very welcoming and caring. The medical staff were lovely, thorough and very professional. Always a pleasure visiting the surgery.
Posted on: 30/09/2024

Professional and caring staff. You matter!
Posted on: 30/09/2024

Rung me back very quick and offered a face to face appointment the same day
Posted on: 30/09/2024

I was seen on time and got my results the next day
Posted on: 30/09/2024

Dr Minkah explained my results clearly, allowing me time to digest what she told me. She had a lovely relaxed, yet professional, manner. Thank you.
Posted on: 30/09/2024

Dawn was very friendly and efficient, and giving my blood sample was a painless process.
Posted on: 30/09/2024

I filled in an online form via Anima at 7am giving details of my condition. I was phoned at 8am with an appointment for 8.30am the same day.
Posted on: 30/09/2024

The Doctor was knowledgeable and was clinically aware of my diagnosis and amended my medication which made a significantly positive change for me I also asked for an audiology referral the letter from the hospital followed four days later -outstanding thank you -the doctor listened to me and understood my problems -the receptionist also booked another appointment quickly and efficiently thank you again
Posted on: 30/09/2024

I was seen promptly by the nurse and given my vaccination quickly. She was kind and friendly.
Posted on: 24/09/2024

I was offered an appointment within an appropriate timeframe for my request- 3 working days for a fit note request. The receptionist rang me to give me details of the appointment and accommodated a different time. The clinican was kind.
Posted on: 24/09/2024

The practice really suffered during part of the Covid years. However, there has been in my opinion a complete turnaround and I am most impressed with the quality of care and service that has been achieved
Posted on: 24/09/2024

Dr justice was very helpful
Posted on: 24/09/2024

Nurse was very informative and friendly
Posted on: 24/09/2024

Efficient, polite, speedy service
Posted on: 24/09/2024

Dr Minkah was brilliant and supportive.
Posted on: 24/09/2024

The one of the best GP i have seen, they do not make us to wait to get an appointments. They are fast and reliable.
Posted on: 24/09/2024

The friendly and informative treatment received
Posted on: 24/09/2024

Dr O’Neile, was very attentive and agreed with me the pregabalin was the problem, making me feel unwell. I am going to slowly come off the medication. But with care.
Posted on: 24/09/2024

A very quick response to a medical problem
Posted on: 24/09/2024

Appointment was a follow-up to a previous appointment. It took place at the right time, with the same doctor, who allowed all the time needed to deal with my concerns
Posted on: 24/09/2024

I am new to your GP Practice and very please with your thoughtful service thank you for listening to me and getting things sorted
Posted on: 19/09/2024

I was called in promptly at the scheduled time l, thank you to the very efficient team at our practice!
Posted on: 16/09/2024

Received a call from Doc Trehan who was very friendly and efficient with providing advice as well as answering my questions. Thank you Doc T.
Posted on: 16/09/2024

The nurse (Denise) was amazing! She was extremely friendly and informative, and she made me feel really comfortable the whole time.
Posted on: 16/09/2024

Ross continues to be very helpful and understanding. Plus I missed the first call and he tried again a bit later, which was fantastic as due to my deteriorating memory, was very helpful.
Posted on: 16/09/2024

I contacted the surgery on Friday morning via anima as I had some medical concerns. I was called by the receptionist within the hour and had a face to face appointment with my GP the next morning, a Saturday. I was so happy to be able to see my GP so promptly and the fact that there was a surgery on the Saturday was very impressive. Perhaps more appointments could be offered on a Saturday . My GP listened to my concerns and was able to help in a positive fashion prescribing the medication I required. Thank you.
Posted on: 16/09/2024

Appointment same day as my form was put in. Dr Stainfield was welcoming, listened to me and took time to explain what she thought was wrong and clearly explained what she felt my treatment should be.
Posted on: 16/09/2024

Signing in was east and the nurse I saw was very friendly and treated me well
Posted on: 16/09/2024

I saw Dr O'Niell who knows my medical history and as usual she gave me good advice re my problem and medication which is currently working.
Posted on: 16/09/2024

I was contacted by email advising me that I was eligible for a Shingles Vaccination. It was easy to book on-line and the date and time were convenient.
Posted on: 12/09/2024

Friendly nurse, quick and efficient, and very little waiting time.
Posted on: 10/09/2024

Top quality service with special concern for my wife as a dementia sufferer and me as a carer.
Posted on: 09/09/2024

The doctor fully understood my concern and provided a recommendation
Posted on: 09/09/2024

Seen on time. Premises clean and waiting room spacious with chairs placed round sides of room to minimise infection. Efficient and pleasant nurse. Blood sample painless. Receptionists helpful and welcoming.
Posted on: 09/09/2024

Booking my first appointment through the Anima system was a seamless experience; I was well-informed throughout the entire process. The punctuality of my appointment was commendable, and it was evident that Ross had thoroughly reviewed my case and consulted with a physician before our discussion, leading to a satisfactory resolution. The integration of Anima service with the NHS app is eagerly anticipated, as it promises to streamline the process further, and I understand it's currently in development. Future enhancements, such as the option to upload blood pressure and blood sugar readings, along with images, could significantly expedite the diagnostic process, potentially in conjunction with an AI system. Having consulted with Ross twice, I have consistently found him to be knowledgeable and adept at addressing my health concerns.
Posted on: 28/08/2024

I was seen punctually. The nurses were prepared and, as always, very caring and efficient.
Posted on: 28/08/2024

Good instructions beforehand, easy to book an appointment, no delays on the day itself. All carried out without fuss.
Posted on: 28/08/2024

The nurse was, as always, attentive and effecient.
Posted on: 28/08/2024

On time, if not slightly early ! Doctor was very compertant and pleasent in manner.
Posted on: 27/08/2024

I was seen on time and was out within 10 minutes
Posted on: 27/08/2024

Nurse was friendly and efficient.
Posted on: 26/08/2024

On time and friendly face
Posted on: 19/08/2024

Dr Justice very thorough, listened and agreed the way forward with my ongoing issue
Posted on: 12/08/2024

Dr minkah is a very thoughtful, thorough, and kind doctor with amazing patient care.
Posted on: 12/08/2024

Follow up to X-ray which was arranged promptly. Temporary GP was excellent. Wish her well when she returns to Tge hospital . She involved Dr Justice who was clear about possibilities and in suggesting follow up.
Posted on: 12/08/2024

Appointment on time. Nurse was very professional and thorough in my diabetes healthcheck. She was also friendly and engaging.
Posted on: 05/08/2024

Able to get appointment via web request same day and doctor took time to discuss my problem.
Posted on: 04/08/2024

My problems were answered and I came away feeling very happy. Thank you
Posted on: 01/08/2024

Appointment with Doctor Justice sorted v quickly at short notice. Reception staff friendly, consultation with doctor was thorough.
Posted on: 30/07/2024