A New, Easy Way to Order Your Repeat Prescription via POD 

Call the NHS Prescription Ordering Direct service (POD) on 01474 555 800 or download the app Healthera, it is an easy way for you to order your repeat prescription.

You can call from the comfort of your own home – there’s no need to go into your GP practice or pharmacy.
You’ll also speak to a trained prescription clerk who can discuss your needs and can ensure that you’ll only order medication when you need it – saving the NHS money to spend on other important services.

This service launched on the 9th January 2017 and is available Monday to Friday (excluding Bank Holidays) from 9 am to 5 pm for patients.

Who will you be talking to?

The POD will be staffed by dedicated, experienced and fully trained prescribing clerks and clinical members of the Medicines Optimisation team at the NHS West Kent Clinical Commissioning Group. They will have access to all repeat prescription records and immediate access to your GP practice should the need arise. This is all private and confidential and your personal information is secure. You can continue to use the same pharmacy. If your pharmacy manages your repeat medication on your behalf, and orders prescriptions from your GP this agreement will no longer be valid, your pharmacy should be aware of this change. If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue. Once you have made the telephone call your prescription will be authorised by your usual GP and will then be available from your nominated pharmacy in the time frame normally specified by your practice (usually 72 hours) for collection or delivery.

Further Information Call NHS Prescription Ordering Direct (POD) on  01474 555 800  or download the leaflet here