Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the Patient Access Support Centre before you call us.
Please note our handling of prescription during the COVID-19 crisis here.
REPEAT prescriptions – are usually prescribed for those with long term conditions.
ACUTE prescriptions – are usually short term medication.
- Order your repeat prescription in plenty of time – allow at least 3 working days.
- If you use the repeat prescription form counterfoil please tick the items carefully. You will only be able to order items that are on your repeat slip; for anything else (acute medication/prescription) please state the reason for the request of this item. This will enable the doctor to process your item within the stipulated time (5 working days for an acute item). If not approved, you may need to make an appointment with the GP.
- You can order your repeat prescription:
- If you do not need a particular medication this time, please do not order it. You will still be able to order it at a later date when you do need it.
- When you collect your prescription from the surgery, please check that it is only for the medications that you have ordered. Please inform the receptionist if there are any errors.
- Repeat prescriptions should only be ordered in writing; however, you may be able to order by telephoning Prescription Ordering Direct (POD). If you order by telephone, please order the items carefully and give POD full details of the prescribed medicines.
- If you agree that a community pharmacy can collect and/or deliver your prescriptions then you must make it clear to your doctor which pharmacy you have chosen
- If you agree that a carer or community pharmacist can order your prescriptions on your behalf, please make sure you only allow them to order the items you need. If you receive any medicines that you did not request please inform your doctor
- When you receive or collect your medicines from the pharmacy please check that you only receive items that you requested. Inform the practice if there are any unexpected items.
- Please note we do not let children up to age 16 collect theirs or anyone’s prescription.
Please note that patients not registered with us can now phone 111 for a repeat prescription.
Taking Care of Your Medication
- Know the names of all your medicines (these includes tablets, capsules, inhalers, liquid medicines, testing strips and so on) and what they are used for
- If you cannot remember what medicine is for then you can book a free medicines use review (MUR) with your regular dispensing pharmacist
- If you stop taking a prescribed medication for any reason, please make an appointment to discuss how you feel about the medicine with a doctor, nurse or practice pharmacist
- If you need to take more or less of a medication than the pharmacy label allows, please make an appointment to discuss how you feel about the medicine with a doctor, nurse or practice pharmacist
- Do not take non-prescribed medication (e.g. over the counter, health foods or herbal or Chinese medicines) without checking with your prescriber or pharmacist. It may interfere with your regular medication and may be harmful.
What is a Medication Review
- It is a talk you can have with a doctor, nurse or pharmacist to ensure that you are comfortable taking your medication.
- It is an opportunity to confirm that you are taking the right medicines in the right way, in the right amounts and that you are getting the right effects.
- It is also your opportunity to learn more about your medications and a chance to discuss any questions or concerns you might have
Medicines and Wastage
- A large amount of medication is wasted every year. Some of this is due to people ordering medication that they do not need or do not take.
- If you have decided not to take medicine (you should take advice from a doctor, nurse or pharmacist before stopping any medication) please do not re-order it. Make an appointment with a doctor, nurse or pharmacist to discuss why you have made this decision.
- Medicines that have been ordered and returned to the pharmacy cannot be reused even if they are unopened and must be destroyed.
- You can help to reduce the amount of wastage by ordering only those items that you use and need.
Safe Disposal of Unwanted Medicines
- Do not throw away unwanted medication and do not flush any down the toilet
- Always return expired, unused and unwanted medication to your local pharmacy. They will dispose of it safely.
Repeat Dispensing Arrangements
- This is a system whereby your doctor or nurse can provide you with a series of repeat prescriptions which you can either keep or give to your dispensing pharmacist to keep for you. You can then have these dispensed at appropriate times without the need to see your doctor in between.
- You may be able to take part providing that your medication and health problems are unlikely to change in the near future.
- The system reduces the number of prescriptions your doctor or nurse needs to sign and involves your dispensing pharmacist more closely in your health care.
- The system can be arranged to allow you to control when you collect your repeat prescriptions, for example in advance of going on holiday.
- Each patient must give their consent before the arrangements can start.
The Electronic Prescription Service (EPS)
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP to collect your prescription.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy of your choice.
Non-GP Prescription Policy
Any prescriptions originated outside the surgery i.e., through hospitals or any clinics, the prescribers are expected to write and dispense the prescription to the patient directly for at least first two-weeks. It is also expected of the prescriber to send the surgery full communications re the prescription to initiate any repeats after the first two weeks. Please read more over here.