Opening Hours

Telephone lines open from 8am to 6.30pm every weekday excluding Bank Holidays. The surgery doors are open with Reception Staff in attendance from 

Day Recepton Opening Times
Monday 8.30am - 6.00pm
Tuesday 8.30am - 6.00pm
Wednesday 8.30am - 6.00pm
Thursday 8.30am - 6.00pm
Friday 8.30am - 6.00pm
Weekend CLOSED 

Surgery is closed between 1pm to 2pm. Due to the pressure of administrative work, we close the surgery for routine matters from 1 - 2pm. We are still available for emergencies and the answering machine will tell you how to contact us.


On the 1st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

  • weekday evenings between 6.30pm and 8.00pm
  • Saturdays and Sundays

These appointments offered could be

  • here at Waterfield House
  • another local GP practice
  • another local NHS service - such as a General Practice Hub

How will it work for patients of Waterfield House?

Clinics will be held in Tunbridge Wells area at Waterfield House, Clanricarde, Kingswood, Grosvenor & St James, Spelhurst & Greggswood,  Lonsdale, St Andrews and Abbey Court Medical Centre on a rotational basis.

 What type of appointments will be available?

Monday to Friday an Advanced Nurse Practitioner (ANP) or Clinical Pharmacist (CP)  will be available 2.00 pm to 8.00 pm. An ANP or CP can treat and prescribe for certain conditions.

On Saturdays a GP and/or ANP  and a Practice Nurse and or Health Care Assistant will be available between 9.00 am to 1.00 pm.

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.00 pm (Tonbridge).

 Who can book these appointments?

Improved Access appointments are available for all patients in Tunbridge Wells, regardless of where they are located. This means that Waterfield House patients can book these appointments 7 days a week, 52 weeks of the year. It does however mean that it is unlikely to be your normal GP who sees you at the weekend, and it is likely that you will have to go to a different surgery to Waterfield House for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact the surgery reception staff as normal. The surgery phone opening times remain as normal. Patients can phone between 8.00 am to 6.30 pm Monday to Friday. This will not change as a result of this scheme. Therefore you will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.

Mon – Fri  

Location – Tunbridge Wells Rota – Surgery will vary week by week

Available Clinician - Advanced Nurse Practitioner and or Clinical Pharmacist  - 2.00 pm – 8.00 pm


Location – Tunbridge Wells Rota – Surgery will vary week by week

Available Clinicians – GP and/or AP + Practice Nurse and/or Health Care Assistants – 9.00 pm – 1.00 pm

Sun / Bank Holidays

Location - Warders – Tonbridge, TN9 1LA 

Available Clinician GP – 9.00 pm – 12.00 pm


Bank Holidays and Closures

The surgery is closed on bank holidays and for staff training.