How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months, you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Book Appointments online via NHS App, Patient Access, myGP, etc
Book face-to-face or remote appointments with your GP at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the NHS App Support, Patient Access Support Centre or myGP Support before you call us.
Appointments can be booked by ringing 01892 825488 or online using one of the apps such as Patient Access, NHS App, myGP, etc if you have a log in. You can also book your appointment at the front desk.
Telephone lines are open on weekdays only between 8.00am and 6.30pm
Surgery opening times are Monday to Friday between 8.30am and 6.00pm
Surgery is closed between 1pm to 2pm.
How to Cancel an Appointment
You can cancel an appointment by pressing option 1 when you telephone us or by speaking to one of our receptionists.
Appointments booked online or over an app can be cancelled via the same medium.
If you have received a text reminder for your appointment then you can simply reply to that message with the word CANCEL.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.
GP appointments are available Monday to Friday.
Dr Justice - Mondays, Tuesdays, Thursdays and Fridays
Dr Woods - Mondays, Wednesdays, Thursdays and Fridays
Dr Minkah - Mondays, Tuesdays, Wednesdays and Fridays
Dr O'Neill - Tuesdays during school term only
Practice Nurse Appointments
Nurses appointments are available Monday to Friday.
Their main duties include:
- Immunisations for travel and against tetanus and flu
- Cervical smears
- Routine checks such as blood pressure or weight
- Annual checks for various long term conditions like Asthma, Diabetes, etc
- Taking blood and administering regular injections
- Removal of stitches and assisting GP’s with minor surgery
- Children's vaccinations
- Health Promotion
Extra Appointments in Tunbridge Wells/Tonbridge area
Extra appointments are now available in Tunbridge Wells/Tonbridge area during the evening and at the weekend. To book an appointment, please call the surgery.
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